FAQs

Tour FAQ
What if I need to cancel or change my itinerary?

We allow you to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.
Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.
For each tour, the cancellation and change policies depend on the status of services providing. Please inquire directly for the change or cancellation policy for any particular tour.

What if I have special needs for the tour?
If you have any  special requirements – for example, if you have a large group or young children, or you have infants or elderly people in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and the service provider to ensure that we can meet your needs.

Can I make a reservation for someone else?
Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, paypal or bank transfer for someone else. However, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.

How do I know my reservation is confirmed?
After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax.

I am not ready to book right now, what should I do?
For flights, you can make a booking and then we can hold the booking for a limited period of time until you are ready to purchase and issue the ticket. When you make a booking, we will inform you of the amount of time until the ticket must be issued since this timeframe varies by airline.
For hotels, in order to make a booking and hold a room, you must confirm and pay immediately. Unfortunately, we cannot hold a hotel booking for you without payment.
For tours, as tours are related to hotels booking. We will need you 30% for Deposit. This amount is to cover our costs if you cancel the tour. Almost is for cancelation charges of hotels/resorts.

Can I make payment for someone else using a credit card?
No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest.
However, you can pay for someone else using bank transfer or through PayPal.

What currency your prices are in?
All of the prices on our website are in US Dollar.
Do you accept credit card?
Yes, We accept Mastercard, Visa Card and American Express.

How many payment methods do you offer and what are they?
Now we offer 5 payment methods: Cash, Bank transfer, Credit card imprint, Secure PayPal online payment and payment through Western Union. But Paypal should be the best offer because it’s both easy and secure to make between us.

What happens if I make an airline booking and then do not confirm or pay?
When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.
If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled..

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